Emergency 911 Dispatch handles all emergency phone calls. The communications officer assesses the emergency, decides what type of help is needed (police, fire department, or rescue squad) and dispatches the appropriate assistance immediately.
Upon receiving an emergency phone call, the communications officer replies in a very calm manner and attempts to calm the caller down if necessary. E911 Dispatch is the liaison between the victim/complainant and the appropriate help. It is important that the dispatched team gets as much accurate information as necessary so that they may help the victim/complainant in the most efficient manner.
Trained by the Rappahannock Regional Criminal Justice Academy, the communications officers can efficiently handle calls dealing with emergency medical dispatching, calls for the hearing impaired, and animal related situations. E911 Dispatch also enters information about wanted persons and property into the Virginia Criminal Information Network and the National Crime Information Center.
Lancaster County's E911 Communications Operators are Mrs. Ashley C. O'Bier, Mrs. Aldreama McMillan and Mrs. Cindy Wright.